Consumer Complaint Detail

FIRESTONE / ATX / 9999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 0000048468 Incident Date: Jan, 01 1970
Consumer's City: MONROE Consumer's State: MI
Vehicle Transmission Type: Manufacturers Name: FIRESTONE TIRE & RUBBER CO.
Model Name: ATX Model Year: 9999
Vehicle Involved in a Crash: No Component's Description: Tires
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Sep, 01 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: During the first part of august, i heard about the recall on my firestone tires, i immediately called my local firestone dealer in monroe. they explained that they were not doing anything yet; however, i could make an appt. to have my tires checked. it was 3 weeks before they could get me in. i waited 3 weeks and took my explorer in to have the tires checked. they looked at the inside of 1 tire & said, yes, your tires are being recalled, we will put you on the list to receive new tires, we are all out at this time. they also stated it would be 2-2.5 months before the tires would be in. they never bothered to check my air pressure or for any defects in the tires. i am a single parent with 2 children. my son just came home from a rehab center because he has a traumatic brain inj. from a driver who hit us head on. i have to drive my son to farmington 1-2 times a week for doctor appts. & therapy. i drive anywhere from 100 - 150 miles per trip, on the expressway. we had a vacation planned for labor day weekend to visit my parents in arkansas. we had to cancel our vacation due to the defective tires. i am very upset that it took 3 wks for anyone to even look at my tires and during the appt., they only looked at the number on 1 tire. they never bothered to check the tires. i was never put on a list for new tires until the day of my appt., 3 wks after i called. i am worried about my entire family, especially my son with a traumatic brain injury. i have no other choice but to drive this vehicle with defective tires. there have been several deaths and injuries due to these defective tires and the number continues to increase. i received the form to replace the tires on my own & get reimbursed. i can't afford to do this, i am a single parent and my ex does not pay his required support. i don't understand this, if there are tires available for me to purchase, why can't firestone put them on my vehicle or send me to someone who has them?