| Components - Details | |
|---|---|
| NHTSA Complaint Number: 0000052889 | Incident Date: Jan, 01 1970 |
| Consumer's City: BRIDGEWATER | Consumer's State: NJ |
| Vehicle Transmission Type: | Manufacturers Name: General Motors, LLC |
| Model Name: ASTRO | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GNEL19W7VB | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 23 2000 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 30 1997 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I am writing this letter because chevrolet and general motors are producing vehicles that have mechanical defects that are life threatening and are covering up the problem. the basic problem is with the brakes of the chevrolet astro van. shortly after i purchased the van i noticed the van began pulling or steering off to the left upon braking. it was very slight at first but as time went on the problem became more acute. i took the van into the dealer for service because of the pulling when breaking problem. (little did i know then that this would be a long succession of visits for the same problem.) when i explained the problem with the van pulling when breaking, one of the writers behind the desk stated that those vans have a history of pulling and there were a lot of things they could do to elevate the problem. since then i have had the van in at least 7 times (confirmed dealer receipts) for the pulling problem. the reason i am not completely sure is because the dealer did not always include the pulling problem as one of the problems they worked on. the dealer kept reassuring me that there were additional tech notices they could employ to fix the problem. however, the last time i took the van in for the problem they told me the did all they could do. i then called the gm customer support line to report the problem. the person in turn then called the dealer to verify the problem. the dealer did verify the problem but then told the person on the customer support line that it was the customers bad driving habits that were causing the problem. now i am 54 years old and have been driving since i was 16 and never encountered this type of a problem. the last van i had just before for this one was a ford aerostar which is a very similar type van and i never experienced this type of a problem. the gm customer service line then told me that as far as they were concerned it was my fault that the van was pulling when i was breaking. they also stated that |
