Consumer Complaint Detail

VOLKSWAGEN / GTI / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 0000093787 Incident Date: Jan, 01 1970
Consumer's City: PARKERSBURG Consumer's State: WV
Vehicle Transmission Type: Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: GTI Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Air bags
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 9BWPG61J914 Date added to File: May, 25 2021
Date Complaint Received: Jun, 02 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Due to the "airbag" symbols displayed on the a- and b-pillars of my car, i and my dealer assumed that curtain airbags were installed. the monroney sticker listed only front and side airbags. volkswagen customer service informed me that curtain airbags were a running change during the model year and that my vehicle did not have curtain airbags based on its date of manufacture, despite the "airbag" symbols indicating that curtain airbags were installed (curtain airbag installation began in march, 2001, while my vehicle was assembled in february, 2001). the vw customer service operator was unconcerned and suggested that i contact my local dealer if i was dissatisfied. my local dealer subsequently "confirmed" the installation of curtain airbags through the vehicle computer diagnostic system. while i have chosen to rely on my local dealer's information rather than information provided by volkswagen's corporate customer service and the monroney sticker, i am troubled by volkswagen's ineptitude and lack of concern in providing information on a critical safety system. most troubling, volkswagen customer service was unconcerned that the vehicle interior trim badging indicated installation of curtain airbags where their records showed that none were installed. of lesser concern to me is that the monroney sticker omitted an important safety feature. at least i think it did. if i'm ever unfortunate enough to resolve the debate between my local dealer and volkswagen experimentally and find that no curtain airbags are in fact installed in my car, i or my heirs will be contacting you again.*ak