Consumer Complaint Detail

SATURN / SL / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 0000103169 Incident Date: Jan, 01 1970
Consumer's City: HERMITAGE Consumer's State: TN
Vehicle Transmission Type: Manufacturers Name: General Motors, LLC
Model Name: SL Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Exterior lighting:brake lights
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G8JW52R4YY Date added to File: May, 25 2021
Date Complaint Received: Dec, 01 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Back in august i brought my car in for an oil change only to learn that i have no brake lights when the running lights are on. i have no idea how long this has been the case. based on the information i received at the dealership this is clearly a design flaw yet saturn corp does not feel it warrants a recall even though the part has apparently been redesigned to fix the known problem. (the service tech told me that she had seen many cars come in with the same problem and that the faulty parts had since been redesigned). i expressed my disgust in a saturn customer survey and requested that i be contacted by phone. two months later, on 10/16/02 i spoke with "brian" for about 30 min and after it was clear that there was nothing he could possibly do regarding the situation, he said he would pass my complaint(s) on to the authorities and someone would follow-up. i'm still waiting. ironically, prior to getting the call from "brian" at saturn, i had just returned from another visit to the saturn dealership. while i was waiting for the oil change to be completed, the same service technician who had informed me of my brake light problem proceeded to give the exact same speech to a woman waiting next to me. she too was surprised to learn she had no brake lights and this confirms that this is not an isolated incident (as the service manager claimed after his staff had already told me otherwise during my previous visit). dt