Consumer Complaint Detail
MERCURY / GRAND MARQUIS / 2002
1 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 0000257273 | Incident Date: Jan, 01 1970 |
| Consumer's City: SAN ANTONIO | Consumer's State: TX |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: GRAND MARQUIS | Model Year: 2002 |
| Vehicle Involved in a Crash: Yes | Component's Description: Suspension:front |
| Vehicle Involved in a Fire: No | Persons Injured: 1 |
| Vehicle's VIN#: 2MEFM75W72X | Date added to File: May, 25 2021 |
| Date Complaint Received: Mar, 10 2004 | Complaint Type: EVOQ |
| Incident Reported To Police: Yes | Purchase Date: Jan, 31 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. the dealership provided a temporary fix by putting shims under the front end. while driving at 15 mph in the rain, the vehicle suddenly lost power steering. the consumer had to use excessive force to steer. this resulted in injuries to the consumers arm. this failure was due to the tensioner pulley falling off. the parts were replaced. the driver side seat belt plate failed to lock in the buckle. the dealership replaced the entire seat belt assembly. *jb also, front rims have excessive brake dust. dealer inspected brakes, but weren't able to duplicate concern of consumer. *la |