Consumer Complaint Detail

MERCURY / GRAND MARQUIS / 2002

Components - Details
NHTSA Complaint Number: 0000257275	Incident Date: Jan, 01 1970
Consumer's City: SAN ANTONIO	Consumer's State: TX
Vehicle Transmission Type:	Manufacturers Name: Ford Motor Company
Model Name: GRAND MARQUIS	Model Year: 2002
Vehicle Involved in a Crash: Yes	Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No	Persons Injured: 1
Vehicle's VIN#: 2MEFM75W72X	Date added to File: May, 25 2021
Date Complaint Received: Mar, 10 2004	Complaint Type: EVOQ
Incident Reported To Police: Yes	Purchase Date: Jan, 31 2004
Was Original Owner: Yes	Anti-lock Brakes: Yes
Number of Cylinders: 8	Date of Manufacturer: -
Was Vehicle Towed: -	Description of the Complaints: The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. the dealership provided a temporary fix by putting shims under the front end. while driving at 15 mph in the rain, the vehicle suddenly lost power steering. the consumer had to use excessive force to steer. this resulted in injuries to the consumers arm. this failure was due to the tensioner pulley falling off. the parts were replaced. the driver side seat belt plate failed to lock in the buckle. the dealership replaced the entire seat belt assembly. jb also, front rims have excessive brake dust. dealer inspected brakes, but weren't able to duplicate concern of consumer. la