| Components - Details | |
|---|---|
| NHTSA Complaint Number: 000039744 | Incident Date: Jan, 15 2000 |
| Consumer's City: SAN MATEO | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volvo Car USA, LLC |
| Model Name: V70XC | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Latches/locks/linkages:hatchback/liftgate:lock |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: YV1LZ56D7Y2 | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 21 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 13 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 5 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a 2000 volvo v70, 5dr, wagon a/t awd, vin: [xxx] from putnam volvo 3 california drive burlingame ca., an authorized volvo dealership and repair service provider. jan 14, 2000. all warranty and subsequent routine service was performed on the vehicle by putnam volvo thru may 2004. shortly after purchase of the vehicle my wife and i discover that the rear hatch latch would not properly engage, fasten or lock under cold temperature conditions meaning temperatures near or below freezing (32? f or 0?c). we reported the problem at the first scheduled maintenance service and periodically thereafter during scheduled maintenance service calls particularly during winter and spring months. we have a cabin in the high sierras where temperatures are below freezing during winter ski season. the rear hatch latch simply does not engage and the hatch can not be secured closed under cold conditions. i recently discovered nhtsa campaign id number : 00v239000 concerning the latches/ locks/linkages:tailgate:latch describing the problem we have repeatable experienced with our vehicle afflicting volvo of the same year and model line as ours. i contacted the putnam volvo service and requested replacement of the rear hatch latch of our vehicle based upon identified recall campaign. the service personnel performed a vin search provided by volvo, and asserted that our vehicle did not have the incorrectly manufacture rear hatch latch. not did the service personnel offer to investigate whether the problem described in the recall campaign was in fact afflicting the vehicle, and even denied awareness of the recall campaign. *nm updated 07/18/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) |
