Consumer Complaint Detail

SUBARU / LEGACY / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000040002 Incident Date: May, 14 2000
Consumer's City: PEPPERELL Consumer's State: MA
Vehicle Transmission Type: Manufacturers Name: Subaru of America, Inc.
Model Name: LEGACY Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Equipment:appliance:air conditioner
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4S3BD435XT7 Date added to File: May, 25 2021
Date Complaint Received: Jun, 22 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 30 1998
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The air conditioner condenser failed sometime in may 2000 (5/15/2000 & 82,200 miles are estimates). this is the second time that the condenser has failed. the previous owner had the original replaced at approximately 38,000 miles by the dealership. the previous owner has identified the spot of failure as matching that identified by my mechanic (not a dealership mechanic). neither the dealership nor subaru of america customer service considers this a defective part and has indicated that they will not replace or even provide me the part unless i pay for it since the previous condenser replacement was more than 1 year ago. i contend that the condenser is defective and should be replaced at no cost to me. however, in light of their position on the matter, i will have it replaced and will attempt to seek reimbursement unless i am contacted by june 28, 2000 by subaru indicating that they will replace the condenser or at least just provide the part at no cost to me. *ak