Consumer Complaint Detail
BRIDGESTONE / DESERT DUELER / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 000045019 | Incident Date: Aug, 08 2000 |
| Consumer's City: | Consumer's State: TN |
| Vehicle Transmission Type: | Manufacturers Name: Bridgestone Americas Tire Operations |
| Model Name: DESERT DUELER | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Tires:tread/belt |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 16 2021 |
| Date Complaint Received: Aug, 12 2000 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I originally had the atx's on my explorer. once the recall went into effect, i went to a firestone car care center in nashville (store # 028150) and they replaced them with the bridgestone duelers. i drove to work afterwards going down the interstate when i noticed a shaking in the vehicle. i had just had a balance and front end alignment to go along with the replacements. so the next day, i took it back and explained the problem to the manager. it was busy and at the end of the day so i said i would bring it in the first thing saturday morning. they placed my tires on the balancing machine and i watched as we all noticed a wobbling in all the tires. the manager explained to me that the cause of this had something to do with when they manufacture the tires, they have a light and heavy spot in them. if that heavy spot is off or extremely heavy, it can cause a wobble. nevertheless, i asked what am i to do now. the manager stated that i would now be placed on the replacement list. i would prefer to go to a ford dealership now, but since i already had a replacement done, i doubt if they will replace them again. this is where i need your help. i have all the documentation stating the defective replacement tires. can you send me a letter authorizing a dealership to replace them again? or can you help me out in any way or suggest what altenatives i have? also, i can't understand why i had to repurchase the lifetime warranties on the balance and road hazzard when i had them originally on the atx's. the atx's were a recall, not tires that wore down from normal usage where a warranty would expire. i know the bridgestone duelers were not included with the recall, but they were my replacement tires, and they too were imperfect and acknowledged by the firestone car care center. as a consumer, i have done what was directed by your administration. as a consumer and a state government employee, i have gained nothing by doing what i was directed to do. help me! |