Consumer Complaint Detail

LEXUS / RX300 / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000045379 Incident Date: May, 31 2000
Consumer's City: LAKESIDE Consumer's State: CA
Vehicle Transmission Type: Manufacturers Name: Toyota Motor Corporation
Model Name: RX300 Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:cooling system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JT6HF10U8X0 Date added to File: May, 25 2021
Date Complaint Received: Aug, 14 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 31 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Contact person: kevin ezratty service manger, bob baker lexus el cajon,ca 92020 (619) 440 5398 car overheats and stalls when towing a 2500 lb r/v trailer rx300 specs 3500lb. when towing in mountain terrain with ambient temperature around 100 degrees and going up hill, the car temp indicator will approach the red zone and will lose all power and stall. there is no warning or time to pull off the road, traffic mostly trucks makes it very scary and dangerous. the transmission was replaced and the car driven 1000 miles and it happened again, with no place to pull off. i returned the car to dealer, they have no idea if they are looking for a mechanical or electrical problem, ther is no history of any lexus rx300 with this type of failure. their suggestions are don't drive in the mountains, don't drive in the desert, don't use the air conditioner, don't tow the r/v trailer, don't drive with any wind. they also requested that they be allowed to take my personal property, the r/v trailer and tow it around the mountains and desert and see if they can make it fail again. i asked if anyone in the facility had ever pulled a trailer, the answer was no one, so i declined. (i have $55,000 invested) i purchased this vehicle for the sole purpose of towing this trailer , now they tell me that just because the car is certified to tow 3500 lbs doesn't mean that it can. at this time we are at a stand still, they can't repair the car and i travel a lot and don't feel safe driving it. without the trailer it seems to be fine, it is equipped with the trailer towing package. the transmission oil temp indicator does not light up, so i think the engine is becoming hot and shutting the car down, see page 208 owners manual. your help and suggestions are appreciated. thank you.