Consumer Complaint Detail
PONTIAC / BONNEVILLE / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 000053057 | Incident Date: May, 31 2000 |
| Consumer's City: BUFFALO | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: BONNEVILLE | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G2HX52KXVH | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 24 2000 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 31 2000 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased this car used from a retailer who offered me 60 bumper to bumper warranty. during the first road trip, the car began surging at various speeds from 35-65 mph. the surging appeared to occur more often at a rpm of 2000 - 2500. i brought the car in to gary pontiac with an explanation of the problem. when i picked up the vehicle at the end of the day, the diagnosis was to replace the wires, filters, perform a transmission tune-up for a total of around $300.00. i decided to save money and to have the work done elsewhere. after having this work performed, the car continued to exhibit the same surging. i attempted to return the vehicle to gary pontiac before the warranty expired, but due to health reasons with the service manager/transmission expert, my return to gary was postponed until after the expiration of my 60 day warranty. during this whole process, i had made repeated reports to gmcares to document this process. i believe that i had made around 6 calls to gmcares during this time. most recently (9/25/2000), i brought the car in to gary with the prior understanding that this problem was most likely due to a faulty transmission valve body. this problem appears to be prevalent in these types of cars/transmissions, since i personnelly know three people experiencing this problem. the dealer confirmed that indead the valve body would have to be replaced . the deal that was offered to me was for me to pay the part cost with gm to absorb the cost of service. i believe this is a noble attempt at customer satisfaction, but since this problem is inherent in these vehicles, i think gm should pickup the total cost of this repair. the fact that i had a warranty on the car that would have covered this defect had gary pontiac diagnosed it the first time properly, is enough reason for this repair to be paid by gmc. *ak |