Consumer Complaint Detail
PLYMOUTH / GRAND VOYAGER / 1994
1 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 000056304 | Incident Date: Oct, 13 2000 |
| Consumer's City: MILWAUKEE | Consumer's State: WI |
| Vehicle Transmission Type: | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND VOYAGER | Model Year: 1994 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:tailgate:hinge and attachments |
| Vehicle Involved in a Fire: No | Persons Injured: 1 |
| Vehicle's VIN#: 1P4GH44R2RX | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 15 2000 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 30 1996 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: While opening the tailgate on the vehicle, my daughter was preparing to load merchandise into the rear . while she was under the opening tailgate a support pivot sheared off at the body. the tailgate came down on her head. the support went to a fully extended position. it lodged between the rear interior panel and the rear body work. once my daughter was out from under the tailgate, the tailgate closed. but because the support was fully extended it continued up through the interior of the van,put a hole in the interior roof panel and the end of the support abraided wiring above the roof panel causing the fuse for the air bags and the rear window wiper/washer to blow. as a result the dash mounted air bag warning light came on and of course the rear wiper was inop. i took the van into the dealer, because i read on your website of a recall pertaining to the liftgate supports. he informed me that my van was fixed once under the recall notice and there was nothing he could do for me. (he didn't even give me the time of day to look at what had happened!) i requested the phone # for chrysler consumer services, which he gave me. chrysler told me to re-contact the dealership and that if upon inspection the dealer finds that the broken pivot is covered by the recall (#730) they would fix it. otherwise i.m liable for the repairs. to date , i have rescheduled the appointment with the dealer. |