Consumer Complaint Detail

MERCURY / SABLE / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000058428 Incident Date: Aug, 10 2000
Consumer's City: WEST NEWBURY Consumer's State: MA
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM55U1WA Date added to File: May, 25 2021
Date Complaint Received: Nov, 06 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The car lost drive power, and appeared to go into neutral. the transmission shop later found that a shaft, from the torque converter to the pump, had snapped. the shaft is a fairly substantial piece of metal. the shop repaired the transmission but could not make a guess as to the reason for the metal failure. i have the shaft that snapped and can provide digital images. there is no obvious reason to me why it would have snapped wether it is design or metallurgy. i can provide digital images of the component breakage. if you so desire, i can provide you with the part if you wish to perform failure analysis for metal defects / manufacturing problems, or design issues. in my case, the failure happened on a lightly travelled road, with no traffic around. if this a failure that had occurred on a busy highway, while turning in traffic, or during many scenarios - this could have caused a real problem for me, passengers, or other motorists. i hope that anyone else with the same failure is as fortunate.