Consumer Complaint Detail

DODGE / RAM 3500 / 1995

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 000059110 Incident Date: Apr, 30 2000
Consumer's City: MENLO PARK Consumer's State: CA
Vehicle Transmission Type: Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM 3500 Model Year: 1995
Vehicle Involved in a Crash: No Component's Description: Electrical system:ignition:switch
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 3B7MC33C8SM Date added to File: May, 16 2021
Date Complaint Received: Nov, 15 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 31 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: In july i received chrysler recall #875 which stated:the ignition switch and/or steering column wiring on your ram truck may overheat when the blower motor is operated at high speed for an extended period of time. this can cause stalling, loss of blower motor or power window operation, abs or airbag lamp illumination or a steering column/instrument panel fire.the day i received the notice, the starter died before i could get to the dealer. i tried to call chrysler to determine the likelihood of a connection between failure and recall. the dealer performed the recall service and replaced the starter and solenoid. by the time i reached chrysler, the repairs were complete. the mechanic, performing his first 875 recall said nocorrelation. i asked if there were other starter failures that might be related to the recall. the dealer said he would have chrysler call me to answer the question and provide information. the dealer continues to say that only chrysler would know, chrysler says only the dealer can answer.because failure of electric motors and solenoids can often result from low-voltage, over-heating, or over-current or rapidly repeated voltage application and the existence of such conditions seems to be well documented in recall 875, these conditions are reasonable cause of starter failure. chrysler should pay for the atarter or show there is not a history of similar failures of other trucks recalled on 875.