Consumer Complaint Detail

FORD / EXCURSION / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000060737 Incident Date: Oct, 25 2000
Consumer's City: BRONX Consumer's State: NY
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU42F91E Date added to File: May, 25 2021
Date Complaint Received: Dec, 06 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 31 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Failure of cruise control to cancel from the steering wheel or from the brake. the cruise control was activated at approximately 65-70 mph. after applying the foot brake the vehicle failed to disengage the cruise control. i was fortunate enough to be able to reduce the speed even as the rpm continued to stay at 2000rpm, although it took a much greater distance than normal. i brought the vehicle to a stop and the engine continued to rev at 2000rpm. the cancel button on the steering wheel would not disengage the engine rpm at 2000, and neither would the brake pedal. i pulled to the right side of the road and and placed the transmission in park, and the engine continued to rev at 2000rpm. i applied more fuel and was able to rev the engine between 2000 and 3000rpm only. the cancel button on the steering wheel continued to be inoperable. finally, at one point, i released my foot from the brake pedal and the rpm then dropped to the normal idle range. i then opened the hood and inspected the engine compartment but was unable to see anything significant to have caused this to have occurred. i consider myself quite lucky to have been in the particular driving situation where i had ample room to bring the vehicle to a stop without having been involved in an accident or to have involved others in an accident. my suspicions are that the code that monitors the switches was somehow confused. i have taken the vehicle to covert ford where it has been since 11/14/2000. yesterday, i am told, a fmc technical rep has looked over the vehicle. to date no one else , i am told, has been able to replicate the problem. this is the second time reporting this problem. the initial report was identified by nhtsa as "odi-735-005" but the report does not appear on your databases. *ak