Consumer Complaint Detail

MERCURY / MYSTIQUE / 1995

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000061431 Incident Date: Aug, 31 2000
Consumer's City: FARMINGDALE Consumer's State: NY
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: MYSTIQUE Model Year: 1995
Vehicle Involved in a Crash: No Component's Description: Air bags
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MELM6530SK Date added to File: May, 25 2021
Date Complaint Received: Dec, 18 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 31 2000
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Car was brought into dealer for repair of "severe vibration in steering column when car is idling in gear " complaint. dealer diagnosed the problem and determined car's entire steering assembly including the air bag must be replaced. dealer is not able to locate an air bag to complete the service nearly 4 months after the car was bought in for repair. i have contacted ford who has verified that the air bag is on "national back order". ford also claims to have no knowledge of when this part will be available. how can an important safety part be unavailable for such an excessive period of time? nobody has been able to help me. i've even called the office of ford's ceo, jack nasser, with no succesful results. is this car safe to drive? did you ever hear of such a situation? please help !!! *ak