Consumer Complaint Detail

LINCOLN / MARK VIII / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000061566 Incident Date: Feb, 09 2000
Consumer's City: FAIRFAX Consumer's State: VA
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: MARK VIII Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Unknown or other
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1LNLM92V0VY Date added to File: May, 25 2021
Date Complaint Received: Dec, 19 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 31 1997
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Gas gauge and electronic message center display erroneous fuel information that results in an unpredictable out-of-gas condition while operating the vehicle. without warning the vehicle loses power and stalls with no power for acceleration and impaired braking and steering. this unexpected out-of-gas condition due to erroneous dashboard indicators places the vehicle, driver, and occupants in jeopardy of potential personal injury and property damage. this problem is similar to tsbs bc2303970501/item sb052799 and bc105799705/item sb052859. most recent incident occurred on dec 15, 2000 at highway speed on rte 64 at the rte 295 interchange with the fuel gauge reporting 1/4 tank of fuel when the out-of-gas condition unexpectedly occurred creating a dangerous lane changing condition with no vehicle power in an attempt to reach the shoulder. the brown's fairfax va dealership has made several unsuccessful attempts to service the problem and has failed to acknowledge the nhtsa tsbs on the fuel problem. the dealership misrepresented the service as correcting the problem and returned the vehicle with a known safety defect not properly repaired.