Consumer Complaint Detail

VOLKSWAGEN / JETTA / 1995

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000065586 Incident Date: Nov, 20 2000
Consumer's City: CLINTON CORNERS Consumer's State: NY
Vehicle Transmission Type: Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: JETTA Model Year: 1995
Vehicle Involved in a Crash: No Component's Description: Latches/locks/linkages:doors:latch
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3VWRB81H9SM Date added to File: May, 25 2021
Date Complaint Received: Feb, 16 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 31 1995
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Front drivers side door lock cylinder came out with key! dealer replaced, as well as replacing passenger side door lock. i was charged labor and parts. approx $110 . complained to vw of america (customer service) told that locks to their knownledge not a known problem! car out of warrenty and they could not make any $ arrangement with me. i have reviewed nhtsa records for 95-6 jettas. sum total of at least 15 other people have had door lock cylinder problems. luckily i did not get locked out of car somewhere far from home! however i was not able to lock the car either against theft! vw should at least fix an item such as this no charge lock cyclinders should not come out, when you lock or unlock your car! the lock cylinder mechanisms are failing under normal usage. thank you for attetion to this matter.*ak