Consumer Complaint Detail

SUBARU / LEGACY / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000068679 Incident Date: Oct, 17 2000
Consumer's City: SPRINGFIELD Consumer's State: VA
Vehicle Transmission Type: Manufacturers Name: Subaru of America, Inc.
Model Name: LEGACY Model Year: 1997
Vehicle Involved in a Crash: Yes Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4S3BG6857V7 Date added to File: May, 16 2021
Date Complaint Received: Apr, 04 2001 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Oct, 31 1996
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Brakes did not work when driver braked to avoid accident on road ahead. driver had to swerve off road into ditch, sliding down slope and impacting culvert and causing extensive damage to car. car towed away. car repaired at springfield va subaru dealer, and completely checked out. several weeks later, car brought in to dealer to address brake concerns (shuddering, noise), dealer said brakes were ok. car brought in again for continuing brake concerns, dealer then said all 4 brakes needed replacement at cost of about $800. we contacted subaru customer service regarding this, they refused to communicate a reply to us until only after repeated calling. they told us they would refuse to provide any refund on the brake work (we thought the repair excessive in cost). my concern is there is a brake flaw with the subaru legacy outback that is not being acknowledged by subaru. we have also had the car suddenly accelerate when stopped at idle at stoplight, requiring strong brake force to restrain the car from moving.*ak