Consumer Complaint Detail

MONACO COACH / MONACO / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000071617 Incident Date: Jul, 12 2000
Consumer's City: SHERWOOD Consumer's State: OR
Vehicle Transmission Type: Manufacturers Name: MONACO COACH CORPORATION
Model Name: MONACO Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Steering:gear box (other than rack and pinion)
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1RF120614Y2 Date added to File: May, 16 2021
Date Complaint Received: May, 22 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2000
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: When we first purchased the coach, it had approximately 8" of free play in the steering wheel, before it had any effect on the direction of the front tires. monaco sent me to a lineup shop in eugene or by the name of kaiser. they replaced the steering gear box, explaining to me that the "shephard" gear boxes are of very poor quality. the new gear box reduced the free play to approximately 4" of free play. this is a 50% imporvement, but still not very good. since the front wheels have some distance to travel back and forth without control, the coach will wonder toward one side of the road. when you turn the steering wheel to correct it, you get no response until you pass the fee play. then, the front wheels turn not only the amount the steering wheel finally dictated, but they flop over the full extend of the free play, and you shoot off in the opposite direction. this is especially critical when passing a semi-truck. when i took the coach into one of the monaco dealers a few weeks ago, monaco instructed the dealer to remove the steering gear lubricant and replace it with motor oil. when i first contact monaco regarding this issue, they told me i had to talk to a certain person, because he was handling all of the shephard problems. apparently, monaco knows there is a problem with this critical component, and chooses not to deal with the issue. this is a major safety issue. *ak