Consumer Complaint Detail

VOLVO / 960 / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 000074032 Incident Date: Nov, 13 2000
Consumer's City: WESTLAKE VILLAGE Consumer's State: CA
Vehicle Transmission Type: Manufacturers Name: Volvo Car USA, LLC
Model Name: 960 Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1KS9601V1 Date added to File: May, 25 2021
Date Complaint Received: Jun, 28 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 28 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Volvo dealer, under warranty replaced all 4 disc brake rotors & pads due to warping of rotors & resulting vibration when slowing down from 65 mph to 50 mph on highway. this work was done on 11/14/00 at 39,024 miles on the car. it is now 6/29/01 and the car only has 43,500 miles on it, ie. only 4,500 additional miles on it. this has not been a problem on our other cars, so it should not be attributed to driver error or other driver-related characteristics. in fact, we get very good brake wear and durability on our others cars with the same drivers. in the april, 2001 issue of consumer reports magazine, this car for the 1997 model year received the worst available rating for the brakes relative to frequency of repairs from owner surveys conducted by the magazine. i strongly believe that this vibration due to disc rotor warpage can lead to further damage in the braking system and ultimately cause a safety related failure. i would like to be contacted to discuss this further and to inquire if you have found this to be a problem on other volvo 960's of similar vintage as consumer reports has found and also as i have personally found to be the case. *ak