Consumer Complaint Detail
PLYMOUTH / GRAND VOYAGER / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001063889 | Incident Date: Jan, 11 2001 |
| Consumer's City: MASON | Consumer's State: MI |
| Vehicle Transmission Type: | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND VOYAGER | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:driveline:differential unit |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2P4GP44R4VR | Date added to File: May, 25 2021 |
| Date Complaint Received: Jan, 22 2001 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 31 2000 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I have been told my mechanic at kelly buick dealership in mason (chrysler dealership) that the bolt that broke and caused the damage to my transmission is a defect in design in the differential and that in their opinion there should be a recall. at the time that my van was taken to their dealership for damage determination, they had a another plymouth grand voyager there with same damage and since then, i have learned of another van that the same thing happened to and needs a new transmission because this bolt broke. i asked the mechanic if there was anything that i could have done to prevent this from happening and he said no that there is no way of determining that this would happen or be able to prevent it through preventitive maintenance. i am thankful that i was not doing 70mph down the highway with my four children in the car. the damage that this bolt breaking caused when it happened, caused my steering to lock up and i was unable to turn my steering wheel at all. i had to coast to a stop along side the road. had i been traveling the highway and that happened, i do not want to think of what could have happened. i have talked with chrysler corp. and their position is that because the vehicle is no longer under a warranty, and that at this time there is no recall on my van for this problem, they will not cover this repair. i disagree with that determination totally. this is a repair that was caused by a defect in their design and therefore is a cost incurred to me that is out of my control. it is not like i did not take care of my engine or brakes and they failed me, that would be in my control. i believe that there is a serious problem here that needs to be addressed before someone gets killed. even though i am sure it is very profitable for chrysler in the long run (they are getting people back over and over in replacement transmission repairs) it is a very dangerous situation and needs to be handled immediately. |