Consumer Complaint Detail

FORD / ESCORT / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001064196 Incident Date: Jan, 18 2001
Consumer's City: POUGHKEEPSIE Consumer's State: NY
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: ESCORT Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3FASP11JXTR Date added to File: May, 25 2021
Date Complaint Received: Jan, 27 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 1997
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was driving up a hill on my way to work. i heard a bang and then a clattering sound. i was able to get the car to work and then to mclean ford a total of about 35 miles. they looked at the car that friday and said they'd have to look futher on monday. they also told me it didn't look good. they said something about a piston. on monday afternoon they called me and said that the engine needed to be replaced. however, they said they had good news - ford would pay for $2,000 of the repair. my question is why would ford pay $2,000. was it because of a "hidden" warrenty. if so then why should i have to pay the remainder $698.39. s there such a thing a "hidden warrenties". if it was a defect in the engine why should the consumer have to pay?*ak