Consumer Complaint Detail

MERCURY / MYSTIQUE / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001068388 Incident Date: Mar, 25 2001
Consumer's City: MCKEESPORT Consumer's State: PA
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: MYSTIQUE Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MELM6538WK Date added to File: May, 25 2021
Date Complaint Received: Mar, 30 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 31 2000
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Unable to fuel my 1998 mercury mystique without frequent pump shut down and/or gasoline spillage. this problem began in november 2000 and became progressively worse until repairs were made on march 26, 2001. the problem was linked to a product defect - a sticking flapper valve (tsb 98-15-3). a new flapper valve was installed at a cost of $ 224.26 ($6.07 parts & remainder labor and tax). the replacement of the valve has corrected the problem. while it is fortunate that no injuries or significant environmental damage occurred in this instance because of the defect, a high potential for injury and damage exists.*ak