Consumer Complaint Detail
PLYMOUTH / GRAND VOYAGER / 2000
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001069493 | Incident Date: Apr, 13 2001 |
| Consumer's City: HOLLAND | Consumer's State: OH |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND VOYAGER | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission:cooling unit and lines |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GJ24G3YR | Date added to File: May, 16 2021 |
| Date Complaint Received: Apr, 16 2001 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 31 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On 1-13-01 rouen chrysler tightened trans. cooler line clamps(2250mi.) on 1-27-01 rouen chrysler r/r trans. pan + gasket (2589mi) on 2-26-01 rouen replaced a trans. cooiling line clamp(3269mi) on 2-28-01 rouen chrysler r/r trans. pan and used silicone sealant (3335mi.) on 3-19-01 i spoke to charles owens a chrysler district rep. who instructed me to take my vav to charlies dodge in maumee, oh. for further service. (transmission still is leaking fluid on floor or driveway). on 3-22-01 charlies dodge replaced a solenoid pack and tightened trans. cooler lines(3950mi) transmission is still leaking fluid. on 4-12-01 charlies dodge replaced the entire transaxle assembly with a "chrysler reconditioned" transaxle assembly. on 4-14-01 i attempted to drive the van to flint michigan to bring a relative home for easter. after driving 60 miles on the expressway with the cruise control engaged at 70 mph the van suddenly shifted from overdrive to a much lower gear nearly ejecting my wife and i from the van. also we were nearly struck in the rear by another vehicle. i disengaged the cruise and it made no difference the van did the same thing several more times. we exited the freeway and drove home at 35-40mph on two lane roads. when the van was returned to the dealer on 4-16-01 they found the problem to be a defective vehicle speed sensor that was installed with the "reconditioned "chrysler transaxle. why would a dealer put a "used transaxle" in a "new" vehicle and take a chance of having such a critical component as a vehicle speed sensor using an old component that could cause such a severe action as to injure someone or many people? the chrysler dealership service manager could not answer this question. i think i know the answer it must be cost.*ak |