| NHTSA Complaint Number: 001070361 |
Incident Date: Mar, 06 2001 |
| Consumer's City: NORTH BERGEN |
Consumer's State: NJ |
| Vehicle Transmission Type: |
Manufacturers Name: Subaru of America, Inc. |
| Model Name: FORESTER |
Model Year: 2001 |
| Vehicle Involved in a Crash:
Yes |
Component's Description: Air bags:frontal |
| Vehicle Involved in a Fire:
No |
Persons Injured: 1 |
| Vehicle's VIN#: JF1SF65621H |
Date added to File: May, 25 2021 |
| Date Complaint Received: May, 01 2001 |
Complaint Type: IVOQ |
| Incident Reported To Police:
Yes |
Purchase Date:
Jul, 31 2000 |
| Was Original Owner:
Yes |
Anti-lock Brakes:
Yes |
| Number of Cylinders: 0 |
Date of Manufacturer: - |
| Was Vehicle Towed:
- |
Description of the Complaints:
I was making a left turn and was hit head on damaging the right front of my vehicle. the damage totaled over 8000.00 . damage included the front hood, right front fender, front bumper cover and reinforcement , radiator support and the radiator. also, the ac condensor, the whole front was bent to the left resulting in damage to the chassis. the engine was tilted, the windshield cracked, and the sub rail , where the airbag sensor is, cracked in two. there was additional damagealso. with all this damage, the airbags, failed to deploy, shocking the police , the insurance company and the repair shop. i contacted subaru to inform them that there may be a problem with the air bag system and was told not to touch the car. they said they would send engineers to inspect the car within 72 hours. a week later,i contacted them again and they requested copies of the police report and insurance information. i complied and for the next three weeks , i waited for an answer. finally, an employee of subaru contacted me and told me to bring the car to a dealer to check if the air bags are working. i told them obviously, they didn't work when i needed them too, especially since the impact was right over the sensor. he then said why was i worrying , that the damage was paid. i explained that i no longer felt safe in the vehicle and that maybe other people might experience the same problem with serious circumstances. to date, i am driving a rental car and incurring expenses for the rental and also storage fees of my damaged vehicle. on a tv program, featuring brian o'neill, from the insurance institute for highwaytest safety, air bags should deploy at an impact of 12-25 mph, resulting in damage cost of $585. my question to subaru was, why didn't the airbags deploy in a impact the resulted in $8000 in damage?*ak
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