| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001070401 | Incident Date: Apr, 26 2001 |
| Consumer's City: SUMMERVILLE | Consumer's State: SC |
| Vehicle Transmission Type: | Manufacturers Name: Hyundai Motor America |
| Model Name: ACCENT | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:sun/moon roof assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: KMHVD34N2VU | Date added to File: May, 25 2021 |
| Date Complaint Received: May, 02 2001 | Complaint Type: IVOQ |
| Incident Reported To Police: Yes | Purchase Date: Oct, 31 1997 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We were leaving for vacation in new jersey, driving westbound on i-26, at the posted speed limit, just east of the st. george exit. when the sound of air rushing into the car became apparent. the sun roof previously unopened that day, started shaking, and flipped backwards denting the roof. the rear catch broke off and the entire assembly then flew off into traffic. the vehicle which narrowly avoided the roof assembly pulled over to the side as did we. they told us they were alright and we all thanked god then they were on their way. it was rather late in the evening but we decided to go to the dealer anyway. the general manager told us there was nothing he could do and to come back when service was open, the next morning. we then went home and called local police. they called the state police, who informed us that it was a "freak-accident" and to talk to the dealer and our insurance company. on saturday we went to the dealer and the assistant service manager, jason, told us there was nothing he could do until monday, when they would check for a defect. in the meantime, he obtained a rental car from enterprise to continue our trip, and filed the claim as a warranty problem. upon taking the car home we found that the rental car was unsafe to drive due to inoperable side mirrors, so we took our other car. we called from new jersey on monday, but jason was not in and no one else knew anything about the situation and they said they would have him call. jason called thursday to inform us that there is no defect and the problem is not warranteed. he also said that we must return the rental car because the cost would not be covered by the dealer since it is neither a defect nor under warranty. jason told us to replace the moon roof the job would cost approx. $1500+, not including subsequent damage to the vehicle. we then called hyundai motor america customer service, the rep. told us that it could be covered as good-will, with rental assist. |
