Consumer Complaint Detail
NISSAN / PATHFINDER / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001071860 | Incident Date: May, 23 2001 |
| Consumer's City: OAKLEY | Consumer's State: CA |
| Vehicle Transmission Type: | Manufacturers Name: Nissan North America, Inc. |
| Model Name: PATHFINDER | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Equipment:electrical:radio/tape deck/cd etc. |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JN8DR09Y71W | Date added to File: May, 25 2021 |
| Date Complaint Received: May, 24 2001 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 31 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On thursday may 24, 2001, i went to pick up my pathfinder at concord nissan. my pathfinder was in for warranty work, on the power controls for the driver seat and the cd player. dealer had informed me that my 2001 nissan pathfinder le, vin#[xxx], is ready for pick up. as i go over the repairs, i notice the front driver seat is not bolted in. i go and get the service manager, [xxx] , and when he comes out, he really does not understand why i am upset. as [xxx] stands, chewing gum with his hands behind his back, he casually says, everyone makes mistakes. i tried to get [xxx] to see why it is such a big concern of mine, but i was unable to. i even told [xxx] that his i do not give a [xxx] attitude was unsettling. i asked to see if the mechanic is qualified to the repairs. i asked if there was a torque specification for these bolts and i was told, not every bolt has torque requirements. this dealership did make a huge mistake by not bolting in the driver seat. i have asked for a written letter of explanation of how this could happen.this mistake could have been catastrophic! bolts that hold a seat in place are not an option; they were engineered to be there for a reason. if these bolts had gone unnoticed a serious accident could have occurred, perhaps even death. this is a major safety issue and at what point is a repair facility responsible for the quality of work they do and safety of their customers?*ak information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr |