Consumer Complaint Detail

FORD / CONTOUR / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001072654 Incident Date: May, 18 2001
Consumer's City: GAINESVILLE Consumer's State: GA
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: CONTOUR Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Exterior lighting:tail lights
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3FALP6536VM Date added to File: May, 25 2021
Date Complaint Received: Jun, 05 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 1998
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I carried my car to the dealership for recall service. the dealership never completed the recall work, but did bill ford for it. the dealership later offered to fix the symptoms that the faulty parts were causing for a fee or $279. i did not have $279 at the time to pay for the service so i purchased the parts for $101. after i had installed the parts, i saw a note in the package that described what the dealer sold to me. the dealership actually sold me the recall repair kit. i have the documentation and original part to prove this is the case. *ak also tail lights and dash lights are inoperable,head light switch has burned out, consumer states he should be reimbursed for the warranty work , consumer states he has in his possession the recalled part and that hte dealership did not perform the work, that they claim they replaced, even though the warranty work was not performed by dealership the ford motor company was billed for the warranty repairs.*jb