Consumer Complaint Detail

AUDI / A6 / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001076370 Incident Date: Mar, 31 2001
Consumer's City: MENLO PARK Consumer's State: CA
Vehicle Transmission Type: Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: A6 Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Electrical system:wiring:interior/under dash
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WAUZL54B4YN Date added to File: May, 25 2021
Date Complaint Received: Jul, 27 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 31 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Original instrument cluster which was backlit under all running conditions night and day was replaced w/ non-backlit cluster due to a separate failure in the cluster. unlike other cars, this cluster has no luminescent material on the instrument face to make instruments readable under difficult lighting conditions; with backlighting it is no problem. without it is difficult to see and dangerous when under trees, in shade, with sun at certain angles, etc. the backlit cluster was replaced due to a separate failure and manufacturer and repairing dealer state backlit version is no longer available due to a running change in manufacturing. i have heard it rumored variously this was done because people didn't know their lights weren't on at night, forgot to turn them off if they had them on in the daytime, or because the expensive led lighting used was failing prematurely requiring replacement of the whole $650 cluster, often at the manufacturer's warranty expense. regardless, the change has made the instrument panel unsafe in everyday conditions due to its design peculiarities with no luminescence and prior dependence on backlighting. i understand others who have driven the car with the backlit feature have the same complaint about the newer non-backlit version.*ak