Consumer Complaint Detail

LEXUS / RX300 / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001076543 Incident Date: Jul, 22 2001
Consumer's City: WASHINGTON Consumer's State: DC
Vehicle Transmission Type: Manufacturers Name: Toyota Motor Corporation
Model Name: RX300 Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JT6GF10U5Y0 Date added to File: May, 25 2021
Date Complaint Received: Jul, 30 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 29 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I experienced around 15,000 mileage a noise when applying brakes very similar to the road surface changing from smooth to rough. i assumed since the vehicle had just been in for service that the brakes/brake system had been adjusted and that it was noise was normal. the noise as i continued to drive increased when applying brakes and graduated to also a vibration in the steering wheel when application. it wasn't until a relative indicated to me that the sound was not normal did i take the vehicle in for service. i was told that the noise and vibration was due to rotor surfaces that needed to be turned. i was also told that it was due to stop and go driving. i stated to the service representative that i did not think it was normal for the brakes to have even wear and the rotors to have bluing spots that i observed. i also indicated that 99 percent of my driving was highway and not stop and go. i asked the service technician to contact lexus customer support and they agreed that the problem was due to normal wear. i do not. i think these vehicles have a problem with the braking/rotor systems and that the customers was being charged for a defects. i was charged $277.40 to resurface rotars. i think that the problem that initially started at 15,000 miles is the result of defects in the braking system and not driving habits and traffic conditions.*ak