| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001076740 | Incident Date: Jun, 19 2001 |
| Consumer's City: BRONX | Consumer's State: NY |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: NAVIGATOR | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 5LMPU28A9XL | Date added to File: May, 25 2021 |
| Date Complaint Received: Jul, 31 2001 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 31 1999 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On june 20, 2001 i turned on my lincoln navigator and the entire car began shaking out of control and i heard a very loud noise coming from the front of the car. i called ford and informed them of the problem and they asked me to drive the vehicle to the nearest dealership. i told ford that i was not able to drive vehicle because the entire vehicle was shaking out of control. i then arranged a flat bed to pick up the car the next morning. i took the vehicle to courtesy ford in the bronx, new york. i told the service personnel of the three problems i was having with the vehicle. the engine, the driver side powered window was not functioning and the winshield wiper recall needed service. i was told by the service coordinator that someone would call me the next day. no oe called and i was forced to consistently call the dealer all day to get an opportunity to speak to someone. i finally spoke to the asst. service manager(dave) and he told me that the engine had failed and ford instructed to replace the engine with a brand new one. i asked him what exactly had gone wrong with the engine and he told me that "things like this happen all the times, and the only way to resolve this problem was to replace the engine" i asked him again what happen to the engine and he responded my telling me that a spark plug fell into the engine, and the engine failed. thirty four days later i was asked to pick up the car. i did not receive and paperwork, the winshield wiper recall service was never done and the powered window problem still existed, and i contine hearing squeaky sounds coming from the front of the car. i've called ford several times and i've requested a new car and i've also asked them to log all my complaints(fordref#612921390). ford has told me that ford only replaces a car in extreme cases and at this point we did not qualified for a brand new replacement. i told them that replacement an engine is pretty extreme.*ak |
