Consumer Complaint Detail

FORD / ECONOLINE / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001078186 Incident Date: Apr, 11 2001
Consumer's City: MADISON HEIGHTS Consumer's State: MI
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: ECONOLINE Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Electrical system:ignition
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FDEE1463VH Date added to File: May, 25 2021
Date Complaint Received: Aug, 13 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On april 12,2001 i experienced a loss of power and missing in the engine. took the van to gulf coast ford in crystal river ,fl . they ran a diagnostics on the vehicle and said tey could find nothing wrong. they told i should have the fuel system and gas filter serviced. the vehicle ran ok for the time being but on my trip to michigan the vehicle started the same problem again only much worse. i couldn't go any faster than 35 mph. this being a saturday the dealers were closed in ga so i checked into a motel until monday when i took it to team ford in marietta, ga. they also ran a diagnostics and confirmed a cracked spark plug which they replaced and i had no further incidents back to michigan. my real problem is that i had purchased a service contract costing a $1,000 dollars and they told me that this is a normal maintainance problem. these two incidents cost me 211.89 first time and 155.02 the second time plus a 100.00 dollar motel bill and two days of my time. i have written to ford motor company in dearborn, mi 3 times and they have yet to answer any of my letters. at least they should have the courtesy to answer my letters. why have a service contract if problems are dismissed as"normal"*ak