Consumer Complaint Detail

DODGE / STRATUS / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001078853 Incident Date: May, 02 2001
Consumer's City: EAST AURORA Consumer's State: NY
Vehicle Transmission Type: Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: STRATUS Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:lower arm
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B3EJ46X1VN Date added to File: May, 25 2021
Date Complaint Received: Aug, 22 2001 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 31 1997
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Both the right and left side lower control arm and ball joint assemblies had to be replaced. this problem was addressed by recall #750. the repair work was performed at the dealer and paid for before consumer was advised of the recall. i have attempted to obtain reimbursement for the $633.00 cost and the $49.95 plus 8% sales tax with no luck. request was denied for the reason that "although the recalled parts failed they didn't fail for the recall reason." consumer was also not given the old parts for an independent inspection. *ak daimler chrysler denied reimbursement stating that this case fell into general maintenance. *slc