| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001080040 | Incident Date: Jun, 28 2001 |
| Consumer's City: ORANGEVALE | Consumer's State: CA |
| Vehicle Transmission Type: | Manufacturers Name: General Motors, LLC |
| Model Name: GMC | Model Year: 1998 |
| Vehicle Involved in a Crash: Yes | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GDM7H1JXWJ | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 06 2001 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 31 1999 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Shortly after signing a lease to purchase the vehicle, the transmission locked up in reverse while i was using it commercially. the truck had several years, or 25000 miles, left on warranty so i called gmc customer service for repair.the vehicle was repaired at an authorized gmc dealers'shop, performance chevrolet,sacramento,ca. one week later the transmission locked up again, only this time i couldn't afford to lose the work (self-employed) as i did the first lock up. so, i gathered my wits about me and opened the tower/shifter rod top of the tranny. i found the bottom of the shifter rod out of its divit in which it shifts gears, and also saw that the reverse gear was thrown into reverse. i then used a screwdriver to pry that gear back into a nuetral position. i buttoned everything back into place and resumed work. this became a regular part of my jobs; that is, "fixing" the manufacturer's problemed product. about 6 to 8 months of this maddness went by, when one of my clients complained that i seemed to be fixing the truck more than working it to fulfil my the contract with him. at that, i decided enough was enough, and vowed that next time the lock up occured, i would not fix it. i didn't have long to wait before given the chance to keep that promise,and this time i sent the truck to gmc's other repair shop in the sacramento area, fb hart, hoping for a real cure. about 2 weeks later i received a call saying my truck was repaired. it didn't last,but feeling simply beaten by the big boys, i resolved to being a nobody and kept fixing it myself. however, this time the lock up caused rear end damage, amounting to $3501.44 and rentals totalling to $9,000! i'm near ruined. gmc's gayla chase says they're only responsible for the transmission. my lost income alone, amounts to appox $22,000. how is it a customer can suffer like this on account of a defective product? does big business have so much clout that our country's government. *ak |
