Consumer Complaint Detail

OLDSMOBILE / AURORA / 2001

Components - Details
NHTSA Complaint Number: 001087766	Incident Date: Sep, 14 2001
Consumer's City: RED BANK	Consumer's State: NJ
Vehicle Transmission Type:	Manufacturers Name: General Motors, LLC
Model Name: AURORA	Model Year: 2001
Vehicle Involved in a Crash: No	Component's Description: Suspension
Vehicle Involved in a Fire: No	Persons Injured: 0
Vehicle's VIN#: 1G3GR64H114	Date added to File: May, 25 2021
Date Complaint Received: Feb, 02 2002	Complaint Type: IVOQ
Incident Reported To Police: No	Purchase Date: Jun, 30 2001
Was Original Owner: Yes	Anti-lock Brakes: Yes
Number of Cylinders: 0	Date of Manufacturer: -
Was Vehicle Towed: -	Description of the Complaints: It is gm' policy not to mandate their dealers to have their suspension alignment equipment software up to date for the new model year autos. the software updates is typically a year behind. hence dealers are not able to diagnose suspension problems nor whne replacing made suspension parts asure that suspension is in proper alignement. this could cause poor handling and possibly an accident. the suspension alignment equipment manufactures seem to offer two maintainane packages. one is a cheaper package which is a year behind. i can not understand why we can allow dealers to service new cars with out having the poper equipment to assure its safety.*ak