Consumer Complaint Detail
PLYMOUTH / GRAND VOYAGER / 2000
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001088855 | Incident Date: Jan, 21 2001 |
| Consumer's City: BOW | Consumer's State: NH |
| Vehicle Transmission Type: | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND VOYAGER | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Steering: steering wheel/handle bar |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2C4GJ44R0YR | Date added to File: May, 25 2021 |
| Date Complaint Received: Feb, 21 2002 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 31 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: A snapping sound can be heard and felt intermittently eminating from the steering column under various conditions including: starting from a stop, braking, turning, slight bumps in the road, when the transmission shifts gear. the steering column in this vehicle is the subject of a daimlerchrysler technical service bulletin. autofair chrysler plymouth repaired the steering column twice. after the second repair the noise disappeared for two months, then returned and has grown progressively worse. autofair chrysler plymouth is no longer in business. carlson chrysler plymouth of concord, nh and daimlerchrysler corporation are now refusing to repair the vehicle. the vehicle has a 3 year/36,000 mile and an extended 7 year/75,000 mile maximum care warranty. the second problem, a defective constant velocity joint, was the subject of an article in a local newspaper on march 25, 2001. a copy of this article can be provided if desired. i don't believe this problem has been publicized nationally. the defective constant velocity joints can be found in at least 1991 through 2000 chrysler/dodge/plymouth minivans (and perhaps other models). the condition is often misdiagnosed as a bad rim or tire. the article referred to in the concord monitor provides a terse, articulate description of the problem. as the constant velocity joint deteriorates the problem manifests itself as a high speed vibration and eventually a bizarre wobble wherein the vehicle rocks violently from side to side. the problem was so bad in our 1999 plymouth grand voyager that daimlerchrysler bought back (exchanged it for a 2000 minivan) the vehicle without admitting the problem existed. the 2000 model year we were given in exchange for the 1999 model has the early symptoms of the failing constant velocity joint. daimlerchrysler refuses to address this problem with our 2000 model year "replacement" minivan.*ak |