Consumer Complaint Detail
PLYMOUTH / GRAND VOYAGER / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 001088998 | Incident Date: Oct, 14 2001 |
| Consumer's City: KETTERING | Consumer's State: OH |
| Vehicle Transmission Type: | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND VOYAGER | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Electrical system:horn |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1P4GP44R4VB | Date added to File: May, 25 2021 |
| Date Complaint Received: Feb, 24 2002 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 31 1997 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On approximately 10/15/2001 while sitting in the driveway, i noticed that the air bag light was on. at that same time, i tried to use the horn to let someone know that i was there to pick them up. the horn did not work. since i did not want to pay the $70 fee to have the dealership "diagnose" the problem (without having any of that money go towards the actual payment of the repair), i decided to take it to my mechanic. he said that he would not work on any component related to the air bag because of the high cost of replacing the air bag in the event it accidentally deployed. he also said that since the airbag light was on, it could either not deploy in an accident when i needed it, or that it could deploy while i was driving and did not need it. he considered it a safety issue. he recommended taking it to the dealer. after doing more research, i have found out that the part in question is a clockspring wiring harness and that 124,511 vehicles have had the defective component replaced by chrylser. i consider this a safety issue, a recall issue and an economic issue. if chrysler charges $70 per diagnosis and $250 for each repair of the 124,511 defective clockspring wiring harness/design flaws, that equals about $40 million. how much profit is chrysler making on repairing their own safety related design flaw and how many people are getting injured because a recall is not being issued on this component. *ak |