Consumer Complaint Detail

KIA / SEPHIA / 2001

Recalls
2 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001089130 Incident Date: Dec, 12 2001
Consumer's City: PACE Consumer's State: FL
Vehicle Transmission Type: Manufacturers Name: Kia Motors America
Model Name: SEPHIA Model Year: 2001
Vehicle Involved in a Crash: Yes Component's Description: Air bags:frontal
Vehicle Involved in a Fire: No Persons Injured: 2
Vehicle's VIN#: KNAFB121115 Date added to File: May, 25 2021
Date Complaint Received: Feb, 26 2002 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jul, 31 2001
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: After the accident occurred insurance failed to notice the steering wheel had been cracked, i have had the car at a body shop and there is some type of confusion with getting a new steering wheel from kia. we are not certain of the exact estimate to this day, nor do we know when we will be getting our car repaired. because of the airbags failure to deploy injuries did occur which may have been prevented had they deployed . the crash was at 35 mph and was a direct frontal impact. we called the dealership and at their request have given police report and injury reports. the person we are dealing with is amy jones . today we called her and she said the situation was not life threatening thus the airbags did not deploy. we believe that they should have deployed. futhermore it appears that the failure is considered normal by kia according to our conversation thus far. the represenative also claims that they did not have a chance to look at the car because we did not report it in time. well the car is still sitting in the shop over two months later in god knows what condition and they still have not went out to see it. so it appears to us we have no choice accept to take measures to prevent this from happening to someone else or us again. we are writing and requesting a full investigation as to why the airbags did not deploy.? why the shop is not recieving a steering wheel from kia? personally we do not think the car is safe and request a inspection and investigation as to why all this is happening? why are we being put off ? we do not or will we ever feel safe about driving this car again.*aik