Consumer Complaint Detail

CHEVROLET / ASTRO / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001089228 Incident Date: Nov, 13 2001
Consumer's City: SHOREWOOD Consumer's State: IL
Vehicle Transmission Type: Manufacturers Name: General Motors, LLC
Model Name: ASTRO Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:torsion bar
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GNEL19W5TB Date added to File: May, 25 2021
Date Complaint Received: Feb, 27 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 1996
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Left front torsion bar failed and vehicle's front end dropped approximately 6 inches. i was told that there was a design change that required both left and front torsion bars to be replaced. additionally, when the van collapsed, an engine oil line was damaged. total cost: $891.47. design change indicates that engineering was aware of the problem and designed a more robust torsion bar. this is a critical safety issue, and yet i was told that the vehicle is out of warranty. it is not reasonable to expect this type of failure, no matter how old the vehicle. one would not reasonably expect the frame of a 10 year old vehicle to collapse. likewise, one would not expect failure of torsion bars that support the vehicle. i was lucky that the vehicle was parked when the incident happened. if moving, total loss of control would have been the result.*ak