Consumer Complaint Detail

DUCATI / 748MONO / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001092951 Incident Date: Feb, 19 2001
Consumer's City: ANACONDA Consumer's State: MT
Vehicle Transmission Type: Manufacturers Name: Ducati North America
Model Name: 748MONO Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:storage:tank assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: ZMD1LA3K3XB Date added to File: May, 25 2021
Date Complaint Received: May, 13 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2099
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I noticed that the tank had developed a leak at the hinge seam, which allowed fuel to drip down onto the cylinders and exhaust headers. recognizing this as a serious hazard i contacted the dealer. they were aware of this as a potential problem and contacted ducati usa on my behalf. the dealer managed to get a replacement tank and installed it. i was not charged for the tank, but was charged for the labor. ducati usa said that the warranty had ended and that they replaced the tank as a "good will" warranty as a safety precaution. ducati usa refused my request for a refund of the service charge. if they are aware of such a defect and can recognize the potential hazard, then why is this not a recall issue, and why should i have to pay for the replacement of a faulty conponent. i wish to commend annette ruggirello of north bay motorsports for her obtaining a new tank at no cost to me. i have the e-mail that i sent to ducati usa and their response which i will make available to you upon request.*ak