Consumer Complaint Detail

FORD / WINDSTAR / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001278385 Incident Date: Aug, 14 2001
Consumer's City: Consumer's State: UN
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMDA5140TB Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I maintained my windstar properly. it began to leak coolant and engine light. ford dealership stated it needed a new engine. due to faulty head gasket causing leak of coolant. ford canada agreed to cover some of the cost but not all of it. said if i declined their offer they would withdraw all offers. so i took it. i couldn't afford the bill as it was. i have since seen a small claims court in quebec found that ford was responsible for the repairs related to the head gasket. i have contacted ford canada customer complaint center. and told they will not reimburse me for the expenses. and that although they lost the complaint in quebec in all other canadian proviences they have one. even a class action suit. why would they pay a portion of the repair if they were not responsible??? i feel they are responsible for the full cost of the engine repair.