Consumer Complaint Detail

FORD / MUSTANG / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001288143 Incident Date: Nov, 29 2001
Consumer's City: ROCKPORT Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MUSTANG Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP404X2F Date added to File: May, 25 2021
Date Complaint Received: Jul, 12 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 29 2001
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Transmission will drag on deceleration and then freewheel. example: going 60 mph, taking foot off accelerator the car will freewheel until it hits 50 mph, the transmission then engages, like the brakes were put on lightly, at 40 mph the transmission disengages and the car than freewheels again. a vibration is felt in the drivers seat when the transmission engages( at 50 mph ) and is more pronounced at higher speeds. this has been a continuous action since the car was purchased. i have had it to the dealer 3 or 4 times and i am told there is nothing wrong, that is how the transmission works. i have no confidence that the dealer knows what he is talking about. i think the warranty of this transmission should be increased beyond the three years as provided by ford. this ford mustang was purchased on oct. 30, 2001 and the warranty runs out in oct. this year(2004). the car only has 6500 miles on it at this time. this is a 2002 ford mustang, vin #[xxx]. *la updated 07/25/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)