Consumer Complaint Detail

BRAKE PARTS / DISC BRAKE ROTOR / 9999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 001301339 Incident Date: Feb, 14 2001
Consumer's City: ROCKVILLE Consumer's State: MD
Vehicle Transmission Type: MAN Manufacturers Name: Brake Parts Inc.
Model Name: DISC BRAKE ROTOR Model Year: 9999
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:pads
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3VWSC29M6YM Date added to File: May, 25 2021
Date Complaint Received: Oct, 01 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 14 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: There have been three instances where the same right rear brake pad have worn down before any of the other brake pad on our vehicle. at the time we had an extended warrenty and contacted the dealership and the vehicle warrenty owner through the dealership. the warrenty owner indicated that it was normal wear and tear therefore they would not cover it. we fought with the dealership about the issue but they also indicated the same thing although they commented that it was very unusual that only one side of the vehicle would have such a problem. we met another customer at the same dealership that was having the same exact issue with her vehicle and had brought it in for repair. we mentioned this to the service agent but it was again not regarded as something significant. the following year we had the same issue with that side of the vehicle again. we went to the same dealership with our compliant and showed them our repair order the year before and they did not regard it at all. we had the problem repair at pep boys because it was going to be too much at the dealership. we again had the problem a third time and by this time our extended warrenty was over and we knew the dealership would not listen so we went ahead and repaired the problem yet again. after reading the owners manual and speaking with a few friends we decided to finally report the issue to nhtsa after hearing about the tire issues with suv's. thanks.*ak