| Components - Details | |
|---|---|
| NHTSA Complaint Number: 002013917 | Incident Date: Jul, 31 2002 |
| Consumer's City: WAUKESHA | Consumer's State: WI |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Seats:front assembly:recliner |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMDU35P6XU | Date added to File: May, 23 2021 |
| Date Complaint Received: Mar, 29 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I've received notice of a potential problem with the seat recliner bolt on my 1999 ford explorer indicating this would be repaired free of charge. when i contacted the service department of the dealer i purchased the vehicle from, i was told there was a possiblity the bolt could break off while they were making the repairs and they would need to have the vehicle over night. when i asked for assurance they provide a loaner car, they refused. in my mind, this does not constitute repair without charge. i would be glad to drop this off for repairs if i can be assured i can have my vehicale back that same day. should they break the bolt and need to have it overnight would be their something they caused and should be responsible for, not the consumer. what is to stop them from intentionally doing this to make money on rental fees. all i ask is for some reassurance this repair will be made with charge to me. ford motor company must take full responsibility for repairing and reassuring its customers this safety problem is repaired without cost and risk to its customers.*ak |
