Consumer Complaint Detail

CADILLAC / DEVILLE / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002026755 Incident Date: Jul, 14 2002
Consumer's City: PIKESVILLE Consumer's State: MD
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: DEVILLE Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Visibility:windshield wiper/washer:switch/wiring
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G6KE57Y22U Date added to File: May, 23 2021
Date Complaint Received: Jun, 29 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 1. (a) my cadillac (dhs-2002) operates in a dangerous and defective manner that could cause accidents. i have had the vehicle serviced no less than 16 times to fix equipment failures, including those which could be major safety issues, to no avail. (b) the airbag warning light has come on two separate occasions, though the bag never deployed. (c) the vehicle suddenly stalled when making turns. 2. (a) my vehicle contains "automatic rain sensors" for its windshield wipers. the wipers come on violently (highest level), even when not turned on, and though it is not raining. the danger is sudden distraction, which could easily cause an accident when merging with traffic and in other dangerous driving situations. they also come on suddenly when passing radio towers. the date set forth below is the first incident; it continues to happen. (b) the airbag warning light creates fear in the driver, as we are unsure as to if and when the airbag will deploy. if it where to deploy erroneously while we were driving, the results could be catastrophic. (c) on two occasions, while making turns in traffic, the vehicle stalled, which could have led to a serious accident. 3. (a) i have returned the vehicle to my dealer for service on numerous occasions. no parts have been replaced, nor has any repair been effected. it appears that this is a systemic issue, and i suspect that it affects all cadillacs similarly equipped. (b) the airbags where replaced on two occasions which has, as least temporarily, solved the problem. (c) on two occasions, sensors were replaced which where allegedly the cause of the problem (last time this occurred was 5/25/05) the foregoing represent critical electronic system failures that could result in fatal accidents. the inability of gm to resolve the automatic wiper issue, together with multiple repairs of other sensors that caused major system failures requires investigation into the safety of this vehicle.