Consumer Complaint Detail

VOLVO / TOW HITCH / 9999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002035050 Incident Date: Nov, 24 2002
Consumer's City: SPRING Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: TOW HITCH Model Year: 9999
Vehicle Involved in a Crash: No Component's Description: Equipment
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1TS90D3X1 Date added to File: May, 23 2021
Date Complaint Received: Aug, 20 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 06 2001
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While driving, i suddenly lost power/acceleration in my vehicle. my check engine light also came on. i turned the car off, but could not restart it. my vehicle was towed to my local volvo dealership. diagnosis - replace throttle body and download software (etm). because my vehicle was past the original manufacturer's warranty, i had to pay for the reparis since the extended warranty did not specifically list these defects . . . $815 parts and labor. approximately 1 year 3 months later, i began experiencing the same problems as in 2002 which volvo diagnosed as a throttle body failure; however i have have been able to start my car, but with some trouble. non-warranty repairs are covered for only 1 year. i called the warranty company to see if they could help me out. the warranty company knew of the defect from previous other complaints, and they told me to try to work out a deal with volvo (which didn't happen). on september 11, 2002, i took my vehicle into volvo because my engine fluctuated while idling. the interior lights flickered as the idle surged. volvo diagnosed the problem as an ignition coil failure. parts and labor cost me $250. i took the car in again on september 16, 2002 (5 days later) with the same problem. i requested a fuel filter check/replacement, but volvo diagnosed the problem with the throttle body. the checked and cleaned the throttle body. this happened, of course, just 2 months before complete failure of the throttle body. i've spent over $1000 for mis-diagnosis and an defective part that volvo and their warranty company have known about for several years.