| Components - Details | |
|---|---|
| NHTSA Complaint Number: 002078823 | Incident Date: Sep, 14 2002 |
| Consumer's City: BRIGHTON | Consumer's State: MA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: CONTOUR | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Structure |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FAFP6637YK | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 13 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 09 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Foam cover on dashboard has warped. edge nearest windshield has curled up and is now touching windshield at least 5 inches from base. warped dashboard blocks air from defroster resulting in safety hazard as visibility is significantly reduced especially in cold weather. this is the result of a known defect (tsb 01b78). ford had an owner notification program in place but i never received a letter despite owning the car and having it registered at the time. a supervisor at the ford "customer relationship center" told me that "it must have been lost in the mail". i was told that the repair offer has now expired. this is no longer an aesthetic problem as the blockage of the defroster severely compromises safety. *jb |
