Consumer Complaint Detail

FORD / EXCURSION / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002095749 Incident Date: Jun, 21 2002
Consumer's City: WOOD DALE Consumer's State: IL
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2002
Vehicle Involved in a Crash: Yes Component's Description: Service brakes, hydraulic:power assist
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU41S62E Date added to File: May, 25 2021
Date Complaint Received: Jul, 10 2002 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Mar, 31 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Vehicle was backed into driveway, parked with engine off. driver intended to relocate vehicle about 6 feet forward, never enter street. driver started engine, and with right foot on brake pedal placed transmission in drive. driver released brake pedal and allowed vehicle to move forward to intended parking spot where he applied the brakes with the right foot. the vehicle did not stop, driver placed both feet on the brake pedal but vehicle still would not stop, rolled into the street and struck a passing vehicle. vehicle was towed to dealer, but dealer could not find anything wrong. ford consumer appeals board was contacted, but agreed with the dealer. vehicle owner contacted a private mechanic and was told that the most likely failure that could cause the symptoms experienced was the power booster unit. vehicle was towed to insurance company lot where it will be examined for possible subrogation with the manufacturer. owner has pictures of the driveway and sidewalk showing tire marks leading right to the crash site.*ak