Consumer Complaint Detail

TOYOTA / RAV4 / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002097765 Incident Date: May, 17 2002
Consumer's City: ALLENTOWN Consumer's State: PA
Vehicle Transmission Type: Manufacturers Name: Toyota Motor Corporation
Model Name: RAV4 Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JT3GP10V3T0 Date added to File: May, 25 2021
Date Complaint Received: Aug, 13 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: When i was driving down the highway, my friend (who was sitting in the passenger seat and likes to sit with his knees up) accidentally bumped the gear shift into neutral. i was in the passing lane on a busy highway and found that all of the sudden i had no power to the wheels. it was very frightening. i pulled over as soon as i could. i feared that if i put the gear shifter back into drive, the car would drastically lurch (faster or slower). after this happened, i noticed that the gear shift is actually located closer to the passenger side than the driver side and easily bumped into neutral. i called a local toyota dealer and asked that they fix the problem. i was told that all cars are designed to be able to switch into neutral should you be sliding on a slippery road. and that they therefore could and would do nothing about this problem. i have read only great things about toyotas but after this experience, i plan to sell this car and never get another toyota. this, i think, is a very, very serious safety design flaw. people with kids in the passenger seat must have this happen to them all the time. i think these cars should be recalled. no automatic gear shift should be easily accidently tapped into neutral while driving on the highway.*ak